01. Alignment of total quality management in the higher education context

01. Alignment of total quality management in the higher education context

 11:59 29/03/2020

Abstract: This paper aims to adjust the concept of Total Quality Management (TQM) and make it fit for use in higher education institutes. The article describes the results of a design science research. Based on experiences in Egypt and the Netherlands, the characteristics of higher education are defined as well as the specifics of educational processes. These lead to a translation of TQM in educational terms. The experiences result in a model that can be used as framework to implement TQM in higher education institutes. The experiences that form the base for the design are limited to two countries with two different cultures. There is no evidence concerning the use of the model in any other country in the world. It is known that there have been many initiatives to implement TQM in higher education. The combination with quality management in teaching and learning models (Transformative Mode, An Engagement Model of Program Quality, University of Learning Model, A Model for a Responsive University) is scarce as well as application in two such different countries.
Keywords: Total Quality Management, TQM, teaching and learning, holistic quality model, higher education.

2. A THEORETICAL DISCUSSION ON THE MANAGEMENT OF RESIDENT STUDENT ASSISTANCE AT TERTIARY LEVEL UNDER A TOTAL QUALITY MANAGEMENT APPROACH

2. A THEORETICAL DISCUSSION ON THE MANAGEMENT OF RESIDENT STUDENT ASSISTANCE AT TERTIARY LEVEL UNDER A TOTAL QUALITY MANAGEMENT APPROACH

 16:18 05/11/2018

Abstract: These days, universities in Vietnam are proposing a lot of measures to improve the quality of higher education and meeting the requirements of higher education reform. Resident student assistance at universities has also become a criterion for evaluating the quality of an institution. The Total Quality Management model is an education management model being applied in many countries. It is therefore necessary to apply this model to the management of resident student assistance activities. The article analyses a number of theoretical issues emerging in the management of resident student assistance under a Total Quality Management approach.
Keywords: Total Quality Management, assistance activities, resident students.

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